This occupational qualification provides an opportunity for the learner to acquire a range of
administrative skills to coordinate the activities of an office including information management and
operational processes.
Qualified learners will be competent to support management with office and information
administration demonstrating a range of administrative and communication skills. They will be able to
function in Human Resource, Marketing, Public Relations or Financial departments/unit which will
enable them to accomplish tasks professionally and efficiently in the increasingly computerised
environment of a business office in accordance with national and international standards in the field.
The learner will also understand cultural diversity, multicultural communication and the principles of a
professional image and grooming to promote the image of the organisation.
The occupational qualification is to equip students with the broad-based knowledge and skills to be
able to be employed in a small business or a large corporation, public or private and advance their
personal and career management skills to enhance their employability.
The qualified learner will be actively engaged in becoming a well-rounded, multi-skilled office
administrator, prepared for further, more specific study in the various fields, which enables easier
progression routes.
- Teacher: Gerbie Mir
Communication is a vital skill used every day in personal, academic, and workplace settings. It involves sending, receiving, and understanding messages through verbal, non-verbal, written, and digital forms. Effective communication helps people share ideas clearly, listen with purpose, build relationships, and avoid misunderstandings. In this module, learners will explore different types of communication, identify barriers that prevent clear messaging, and practise skills such as active listening, giving feedback, and using professional language. Strong communication skills support teamwork, problem-solving, customer service, and overall personal and professional success.
Computers are powerful electronic devices designed to store, process, and retrieve information. They help us complete a wide range of tasks, including browsing the internet, creating documents, learning online, communicating with others, and running applications. Computers form an essential part of modern life and are used in schools, workplaces, and homes all around the world.
Time management is the ability to plan, organize, and use your time effectively to complete tasks and achieve your goals. It involves setting priorities, creating schedules, avoiding distractions, and making smart decisions about how to use your time. Good time management helps reduce stress, improve productivity, and create a better balance between work, learning, and personal life. In this module, learners will explore practical techniques such as goal-setting, planning, task prioritization, and time-saving strategies that can improve daily performance and long-term success in any environment.
- Teacher: Admin User
Almost a third of the country’s population is currently unemployed. Of the 7.2 million unemployed persons in the first quarter of 2021, more than half (52.4%) had education levels below matric, followed by those with matric at 37.7%. Only 2.1% of unemployed persons were graduates, while 7.5% had other tertiary qualifications as their highest level of education (Source: http://www.statssa.gov.za/).
Education is a relevant and determining factor to employment, and thence to self-sustained livelihoods. It is not so much that there is a lack of education, but rather that the learners lose interest or fail to learn because they have never been taught how to learn. This is a missing bridge between the learner and education itself.
Further, it has been reported that there has been an increase of teacher’s assistants/aids who are unskilled in education methods and learning support skills. Many rural, urban and township schools utilize unskilled or low skilled teacher’s assistants, resulting in poor learning achievements. Thus, there is an urgent need to upskill facilitators and educators with education methods in this sector.
The main focus of this skills programme is to teach the learner advanced study skills and techniques, to apply in any subject studied and to help others with their studies. This training could be combined with other skills programmes.
Currently no other approved Skills Programme is similar to this. The skills programmes shall benefit the educational sector by providing skills, knowledge and attitude to improve learning experience of learners, thus improve their performance. It shall increase throughput rate in primary, secondary and tertiary education.
It shall improve the growth and development of society and address the social ills caused by lack of education and illiteracy.
The more the economy has skilled participants and role players, out of learning support skills contributed by the skills programme, the better the rate of economic growth.
The Learning Support Facilitator’s focus is on educators in the schools and post school education and training sectors.
- Teacher: Gerbie Mir
- Teacher: Antonet Behr
- Teacher: Admin User